Refund Policy

Open your order and select Request refund. Explain the reason and accept this policy before submitting. Requests made more than 24 hours before an event can be submitted online; for urgent requests or later requests, contact support. A request does not automatically cancel your ticket or return money. We review the order, payment and event rules first.

For an eligible voluntary ticket cancellation, TicketPulse normally deducts a 3% processing fee from the amount paid for the order. The estimated fee and refund amount are shown before you submit. For example, a $20.00 order would have a $0.60 fee and an estimated $19.40 refund.

We do not deduct this fee when a full refund is required by law, including qualifying event cancellation or a cancellation where the law prohibits a cancellation charge. We review these cases individually. Any refund required by law takes priority over an event's published rules.

After a refund is approved and sent to the original payment method where possible, allow 7–10 days for the money to appear. Payment providers can affect the exact timing. If a legal deadline requires a faster return, that deadline applies. We will give you a refund reference once payment has actually been returned.

Your tickets remain valid while the request is being reviewed. Once the refund has actually been sent and recorded, the refunded tickets are void and cannot be scanned at the gate. We email you when the request is received and when the refund is recorded.

Contact TicketPulse support with your order reference, event name and payment details. You can also review your order for its latest request status.